Data security

The protection of your personal data is very important to us. Therefore we process your data exclusively on the basis of the legal regulations (GDPR, TelecomAct 2003). In this privacy policy we inform you about the most important aspects of data processing within our website.

When do we save your data?

1   You voluntarily contact us via contact form or e-mail

If you contact us via the form on the website or by e-mail, your data will be stored as long as it makes sense to process the request and in case of follow-up questions. We will not share this information without your consent.

2   You visit our website

Our concern in the sense of the GDPR (justified interest) is the improvement of our offer, our web appearance and at the same time the protection of your data.

a) Server-Log-Files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • Browser type and browser version
  • used operating system
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request

These data can not be assigned to specific persons. A merge of this data with other data sources will not be done. We reserve the right to check this data retrospectively, if we become aware of specific indications for illegal use.

b) Cookies

Our website uses so-called cookies. These are small text files that are stored on your device using the browser. They do no harm.

We use cookies to make our offer user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser on your next visit.

If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you allow this only in individual cases.

Disabling cookies may limit the functionality of our website.

c) Web analysis

Our website uses features of the web analytics service Google Analytics (Google LLC, "1600 Amphitheater Parkway, Mountain View, CA 94043, USA). For this purpose, cookies are used that allow an analysis of the use of the website by your users. The information generated thereby is transmitted to the server of the provider and stored there.

You can visit our site without giving any personal information. We only store access data without personal reference, such as the name of your Internet service provider, the page from which you visit us, or the name of the requested file.

You can prevent this by setting up your browser so that no cookies are stored. You can also use a browser add-on to prevent the use of Google Analytics: https://tools.google.com/dlpage/gaoptout?hl=en

The relationship with the web analytics provider is based on an adequacy decision of the European Commission (for example in the case of the USA: "Privacy Shield")].

For more information about Google's enhanced privacy policy for the EU, please visit: https://support.google.com/analytics/answer/3379636?hl=en&utm_id=ad

d) Social Media Features

On our website we use social media features like "Facebook Like Buttons" and widgets like "Share this" buttons or other widgets. These features can track your IP address and the page you visit and use cookies. Social media features and widgets are provided by third parties on our website. This privacy policy does not apply to such services. Their use is regulated in the privacy policy of the providers of such functions.

e) Link to external websites

Our website has links to external websites whose content, procedures and data security measures we can not verify and to which the present data protection regulations are not applicable.

f) Blog - comment feature

We offer a publicly available comment feature on our blog that you can post about. Please remember that all information that you publish on our website can be collected and used by third parties. We will correct or delete any information that you have posted on our website, if you so desire. Please contact us at info@voiptelefonie.at.

3   You register on our website

In the case of your dealer registration, we store your data until the time your customer account is deleted in our shop database and subsequently in our CRM database. This is done exclusively for the purpose of joint business transaction. The data provided by you are required to fulfill the contract or to carry out pre-contractual measures. Without this data we can not conclude the contract with you. A transfer of data to third parties does not take place, with the exception of the transfer of the credit card data to the processing bank / payment service provider for the purpose of debiting the purchase price, to the transport company / shipping company commissioned by us to deliver the goods and to our tax advisor to fulfill our tax obligations. You can always request the deletion of your data in writing by mail or letter from us.

Outside of the data that you have voluntarily provided and that are required for a contract, additional normal data (such as your homepage URL) may be collected for our CRM. We assure that we do not collect or store sensitive personal data. In the case of a contract, all data from the contractual relationship are stored until the expiry of the tax retention period (7 years). The data name, address, purchased goods and date of purchase are also stored until the end of product liability (10 years). Data processing takes place on the basis of the statutory provisions of § 96 (3) TelecomAct and Art. 6 para. 1 lit a (consent) and / or lit b (necessary for fulfillment of the contract) of the GDPR.

4 You subscribe to our newsletter

You have the opportunity to subscribe to our newsletter via our website. For this we need your e-mail address and your declaration that you agree with the subscription to the newsletter.
In order to provide you with targeted information, we also collect and process information voluntarily. As soon as you have subscribed to the newsletter, we will send you a confirmation e-mail with a link to confirm the registration. You can cancel the subscription to the newsletter at any time. Please send your cancellation to the following e-mail address: info@voiptelefonie.at. We will immediately delete your data in connection with the newsletter dispatch.

We send newsletters and other electronic messages to you exclusively on the basis of your voluntary consent (double-opt-in procedure). By subscribing to our newsletter, you agree to its receipt. The data that we store and process in this context are names (for the purpose of personalization) and mail addresses of your contact persons, company name, postal address (for the purpose of correct assignment in the case of companies of the same name or for location-dependent information distribution), arrival and departure times, anonymized IP addresses, click history (for reporting purposes and, as a result, improvement of our messages to you) as well as technical data about your browser (for the purpose of technical improvement of future newsletters).

We use Mailchimp (Rocket Science Group LLC, 675 Ponce De Leon Ave NE 5000, Atlanta, GA 30308 USA) for newsletter distribution. Mailchimp (which has obtained DSGVO compliance based on the US-EU Privacy Shield - see point 16 in the Privacy Policy) stores all data on servers in the US and is instructed to do so by us. To ensure your privacy, we have completed a Data Processing Agreement with Mailchimp. If you switch to the Mailchimp website via links from our messages (eg to adapt your data or to unsubscribe), please note that Mailchimp uses cookies and thus stores personal data or uses services such as Google Analytics. We do not have any influence on these data collection and storage, but would like to refer you to the corresponding passages in the Privacy Policy.


Your rights

In principle, you have the rights to information, correction, deletion, restriction, data portability, revocation and opposition. If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in a way, you can complain to the supervisory authority. In Austria, this is the data protection authority.


You can reach us anytime

voiptelefonie.at is a brand of media.tel Informationsdienstleistungsges.m.b.H. Headquartered at Mooslackengasse 17, 1190 Vienna
Our contact details: +43 (0) 1 24258, info@voiptelefonie.at

Privacy Policy of 24.05.2018

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